Shipping Policies

Shipping Policy

At New Sava, we’re committed to bringing you the best in home décor while ensuring your shopping experience is smooth, transparent, and worry-free. This Shipping Policy outlines how we process, handle, and deliver your orders.

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📦 Order Processing Time

All orders placed on New Sava are processed within 1–3 business days. Orders are not processed on weekends or holidays, so please allow extra time during these periods.

• Business Days: Monday–Friday (excluding holidays)

• Processing Includes: Order verification, secure packaging, and handoff to the carrier

Once processed, you’ll receive a shipping confirmation email with tracking information. Please ensure your email is correct to receive updates.

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🚚 Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary due to location, weather, and carrier delays. Orders ship from our warehouse in [City, State].

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🌍 International Shipping

Currently, we ship only within [Country/Region]. International shipping is coming soon — stay tuned!

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📬 Tracking Your Order

Once your order ships, we’ll send you a tracking number via email. You can track your order through the carrier’s website.

Didn’t receive tracking info within 3 business days? Email us at support@newsava.com and we’ll help right away.

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📍 Shipping Address Accuracy

Please double-check your address at checkout. New Sava is not responsible for delays or losses due to incorrect or incomplete shipping info.

• Need to Update? Contact support@newsava.com ASAP. Changes can’t be made once the order is processed.

• P.O. Boxes: Yes, we ship to them — but expedited shipping may not be available.

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🛠️ Order Issues: Lost, Stolen, or Damaged Items

• Damaged Items: Contact us within 7 days of delivery with photos of the damage. We’ll work fast to resolve it. Email: support@newsava.com

• Lost Orders: If your package hasn’t arrived after the estimated time + 3–5 days, contact us at support@newsava.com with your order number.

• Stolen Packages: If marked “delivered” but not received, contact your local courier. We recommend using signature confirmation on future orders.

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🔄 Returns & Exchanges

If you're not satisfied, you can return your item within 30 days of delivery for a refund or exchange.

• Item Condition: Must be unused, in original condition and packaging

• Non-Returnable: Custom items, clearance, and final sale items

• Return Shipping: Paid by customer unless the item is damaged or defective

To start a return, email us at support@newsava.com and we’ll guide you through it.

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💌 Customer Service

Need help? We’re always here for you.

• Email: support@newsava.com

• Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

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⚡ Holiday Shipping Delays

During holidays or high-volume seasons, orders may take longer to arrive. We recommend ordering early to avoid disappointment.

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🏷️ Shipping FAQs

Do you ship to P.O. Boxes?
Yes — though some shipping methods may be unavailable.

Can I change my address after ordering?
If we haven’t processed it yet, yes! Email support@newsava.com right away.

What if my package is lost or stolen?
Contact your carrier first, then email us at support@newsava.com for further assistance.