Terms of Service

Effective Date: April 23, 2025

Thank you for visiting New Sava, your go-to destination for beautifully curated home aesthetics. By browsing our website, placing an order, or interacting with our content in any way, you agree to the terms outlined below.

1. Products & Descriptions

We aim to provide accurate descriptions and images for every product. Please note that:

  • Color and texture may vary slightly due to lighting and monitor settings.

  • Some items may be handmade or sourced in small batches, which means no two are exactly alike.

  • If you ever have questions about a product before purchasing, feel free to email us at support@newsava.com.

2. Orders & Payment

  • Orders are typically processed within 1–3 business days.

  • We accept all major credit cards, PayPal, and other secure payment methods at checkout.

  • Once your order is confirmed and begins processing, we may not be able to cancel or edit it.

  • In rare cases, we may cancel or limit quantities due to stock, payment issues, or other concerns. If this happens, you’ll be notified right away.

3. Shipping & Delivery

  • We ship within the United States and offer international shipping where available.

  • Estimated delivery times are 3–7 business days (U.S.) depending on your location.

  • You’ll receive tracking information via email once your order ships.

  • Please ensure your shipping address is accurate—we can’t replace or refund packages sent to incorrect addresses.

4. Returns & Refunds

We want you to love your purchase! If something’s not quite right:

  • Email us at support@newsava.com within 14 days of receiving your order.

  • Items must be returned unused, in original condition and packaging.

  • Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.

  • Refunds will be processed within 5–7 business days after your return is received and approved.

  • Some items (e.g., sale items, digital goods, or custom orders) may be final sale—these will be clearly marked.

5. Damaged or Missing Items

If your item arrives damaged or something is missing from your order, contact us within 48 hours of delivery. We’ll do everything we can to make it right.

6. Customer Support

Need help? Our small team is here to assist. Reach out anytime at support@newsava.com, and we’ll respond within 1–2 business days.

7. Intellectual Property

All content on our site—including product photos, logos, branding, text, and designs—belongs to New Sava and may not be copied or reused without written permission.

8. Privacy Policy

We respect your privacy. The personal information you provide (like your name, email, and shipping address) is only used to process and fulfill your order. We will never sell or rent your information to third parties.

9. Changes to These Terms

New Sava reserves the right to update or revise these terms at any time. Any changes will be posted here with a new effective date. We encourage you to review this page periodically.

By continuing to shop with us, you acknowledge and agree to the above terms.
Thank you for supporting New Sava — where your home’s vibe meets intentional beauty. 🌱